At Top Gear Autos NI LTD, trading as McKinney Competitions, we are committed to delivering exceptional service to all our customers. However, we recognise that sometimes things may not go as planned. If you are dissatisfied with any aspect of our service, we encourage you to let us know so that we can address the issue and continue improving our offerings.

How to make a complaint

If you have a complaint about our services, products, or website, please read our full complaints procedure and policies here. We encourage you to initially discuss your concern with a member of our team. Alternatively, please send your complaint to:

McKinney Competitions,
Unit 6, Hamilton Business Park,
132, Tamnamore road,
Dungannon, Co. Tyrone,
BT716HW

Email: [email protected]

Our Response Process

Once we receive your complaint, we will follow these steps to ensure a prompt and fair resolution:

Acknowledgement of Your Complaint

• We will acknowledge your complaint within 48 hours.
• A reference number will be provided for future correspondence.
• Our aim is to investigate and provide a resolution within 5-7 working days.

Investigation and Response

• Our team will thoroughly review the information you’ve provided.
• If we require further details, we will contact you directly.
• We strive to resolve your complaint within 14 working days. If additional time is needed, we will keep you informed of the progress.

Resolution

• Once a resolution is reached, we will notify you via email or phone.
• Depending on the nature of the issue, we will offer a suitable solution, such as a refund, replacement, or alternative compensation, where applicable.

What Happens Next?

If your complaint is not resolved to your satisfaction, we will conduct an internal review.